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Mazda Financial President Pete Carey joins Auto Finance Innovation Summit for a fireside chat

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Mazda Financial Services’ President and Toyota Financial Services Group Vice President Pete Carey will kick off the Auto Finance Innovation Summit with a fireside chat on Monday, April 25, at 1:30 p.m. to discuss changes in technology and innovation in auto finance.

Pete Carey, president, Mazda Financial Services

The 2022 Auto Finance Innovation Summit returns live at the Intercontinental San Diego on April 25-26. View the full agenda here.

Carey oversees Toyota Financial Services’ private label partnership with Mazda Motors, which the lender launched in early 2020. Prior to leading Mazda Financial Services, Carey served as group vice president of Toyota Financial’s service operations and was chairman of the Board of Directors at Toyota Financial Savings Bank.

TFS built its new mobility finance-as-a-service system for the OEM using cloud-based technologies and in November 2021 rolled out the platform to the U.S. powersports market with a private-label financing arrangement with powersports retailer Great American Outdoors Group.

In 2020, TFS also ranked as the top auto lender with $101.4 billion in outstandings and the top captive in originations totaling $53.4 billion in loans, according to the 2021 Big Wheels Auto Finance Data Report. In 2021, Toyota Motor leapfrogged General Motors as the top-selling automaker in the U.S.

The Innovation Summit will also bring back the fan-favorite DEMOvation Challenge, expert discussions on technological investments and advancements in the industry, and best practices for technology implementation. Along with guided sessions, there will also be networking opportunities throughout the two-day event for speakers and attendees.

More information about the 2022 Auto Finance Innovation Summit is available here. Register for the event here.


Toyota, Lexus dealers’ monthly e-contracting use climbs to 92%

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Toyota and Lexus dealers’ use of Toyota Financial Services (TFS) and Lexus Financial Services (LFS) e-contracting has averaged 92% monthly since February 2020, as digital transactions accelerated amid the pandemic. “As buying preferences continue to shift, both e-contracting and e-sign capabilities become more of a necessity and make auto financing more accessible,” Toyota Financial Services […]

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5 questions with … Toyota Financial Services VP of Sales Joanna Dean

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Joanna Dean, group vice president of sales , Toyota Financial Services

Toyota Financial Services’ (TFS) Group Vice President of Sales Joanna Dean has strengthened relations with Toyota and Lexus dealers through the development of national programs and incentives focused on growing automotive retail and lease market share.

Dean has spent the entirety of her career at TFS, and was appointed vice president of sales in October 2019 after nearly 20 years in various managerial, sales, marketing and operations roles at the captive. Today she is responsible for working closely with Toyota and Lexus divisions to bring finance, insurance and voluntary protection products to more than 1,300 dealer partners.

Dean witnessed shifting purchasing practices amid the pandemic as consumers moved away from the four walls of finance and insurance offices and toward e-contracting and e-signing. In 2020, TFS and Lexus Financial Services (LFS) launched remote e-sign and e-contracting capabilities for dealers to utilize and since then, e-contracting use at its dealers has averaged 92% per month.

The shift toward e-contracting supported Dean’s efforts to prioritize growth in sales and credit decisioning for TFS dealer partners.

Auto Finance Excellence spoke with Dean about her ever-evolving leadership style and how she leverages creativity in problem solving.

Auto Finance Excellence: What are your company goals in about 10 words or less?

Joanna Dean: To transform the customer experience and be the lender of trust.

AFE: What is your favorite piece of leadership advice you’ve received?

JD: I’ve received a lot of leadership advice over the years, so it’s difficult to narrow it to just one. Those that always resonate with me include: Be bold. Don’t be afraid of taking risks. You have to move quickly. Forward progress is progress — don’t get paralyzed with perfection. And, as Harry S. Truman said, “It’s amazing what you can accomplish if you don’t care who gets the credit.”

AFE: Who has had the biggest influence on your career?

JD: Many people have had a huge influence on my career. It’s not only one particular person or mentor; it’s actually a combination of both great mentors and poor leaders. My mentors remind me to have the courage to take risks in order to develop and grow my career. When I think about some of the poor leaders that I’ve worked with or that I know, it’s taught me a great deal about what to do differently to be the type of leader I want to be for my team.

My parents have also had a big impact on my career. As immigrants to America, they set a high standard for strong work ethics and sacrifice. My father has his degree in architecture and was an architect before he left the Philippines. When he came here, he had to take odd jobs delivering phone books, and as a draftsman. He eventually progressed to a career with an international hospitality and design firm. My mother came to the U.S. with a nursing program. She didn’t know a single soul in the country and lived in several states to get her citizenship and nursing credentials.

I didn’t realize it at the time, but their enormous sacrifices of leaving their families and country, along with the expectations they set for their children, have really demonstrated what it means to be committed. Throughout my lifetime, I’ve tried to emulate even a small portion of what they modeled as I was growing up.

AFE: What do you think is the most underrated lending trend?

JD: The ability to buy a full spread of business and consistently support entire product lines for a sustained amount of time. Lending is so competitive, and often lenders are judged by rate alone. A true lending partner is one you develop trust with; one that partners with customers and dealers and helps enable growth and success. Most importantly, a lender that will be there for you through the best of times and in the most challenging of times.

AFE: What’s something your employees would be surprised to learn about you?

JD: Not many people know that I have a highly creative side. When I was younger, I actually wanted to be an architect. I love learning about art, graphic and interior design, and have a passion for photography. I even spent some time in Italy to study photography. Being in the finance industry, my creative side has really helped me throughout my career, giving me a different outlook on things that may appear to be black and white. Creativity has been extremely helpful in problem solving and building out strategy.

Auto Finance Risk Summit, the premier event for risk and compliance management in auto finance, returns April 25-26 in San Diego. This event is the central resource for education and networking focused on best practices in risk management and will prepare your team for the dynamics of the evolving auto finance market. To learn more about the 2022 event and register, visit www.AutoFinanceRiskSummit.com.

Toyota already leads VW by over 1 million vehicles in global car sales race

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Toyota Motor Corp. looks poised to repeat as the world’s largest automaker for a third straight year, having outsold Volkswagen AG by more than 1 million vehicles through April.

While both automakers’ China operations have been hamstrung by lockdown measures, Toyota has better managed to limit the damage. The Japanese manufacturer said Monday that worldwide deliveries slipped 5.8% in the first four months of the year, whereas sales for its German rival plunged 26%.

Toyota has managed to continue outpacing VW despite coming up short of a production target last month that the company had pared back due to the spread of Covid-19 in Japan and overseas. President Akio Toyoda told employees in March that the automaker was reexamining manufacturing plans along with suppliers to avoid “exhaustion.” The company set a record for worldwide vehicle output that month.

VW has struggled this year in China, its largest market, with deliveries dropping 30% through April. The automaker also has a much bigger presence than Toyota in Western Europe, where Russia’s invasion of Ukraine has further disrupted already strained supply chains.

— By Craig Trudell (Bloomberg)

–With assistance from River Davis.

73-84-month loans on new and used vehicles increase YoY in Q1 2022

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The share of longer-term loans on new and used vehicles increased year over year in the first quarter of 2022, as average vehicle transaction prices tick up amid ongoing supply chain issues and consumers looked to decrease their monthly payments. New-vehicle loans with terms of 73 to 84 months grew to 35.1%, up 2.4 percentage […]

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Toyota Financial Services announces 7 executive leadership changes 

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Toyota Financial Services (TFS) has shaken up its executive leadership team with seven new appointments that are geared toward driving growth and improving dealer and customer relations.   TFS’ moves were made with the goal of enhancing core capabilities and better leveraging shared services to support private label business and global operations, according to the […]

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Toyota Financial Services issues $750M diversity bond 

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Toyota Financial Services (TFS) has issued a $750 million medium-term diversity and inclusion bond with a maturity date of Aug. 18, 2025. WHY IT MATTERS: Diversity bonds enable women- and minority-led businesses to participate in the funding market on behalf of large corporations. Minority- and women-led firms underwriting the latest TFS deal include: Loop Capital […]

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Toyota Financial to host digital transformation workshop at AFS

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Toyota Financial Services’ (TFS) Digital Learning Manager Laura Martinez and TFS Academy Learning Master Amanda Mintz will host a hands-on workshop focusing on strategies to attract, retain and develop talent in a highly competitive market on Wednesday, Oct. 26, at 10 a.m. PT during the 2022 Auto Finance Summit. 

The workshop invites attendees to join an interactive, engaging session and strategize opportunities for learning and growth in order to build an exceptional work culture that drives innovation. Attracting new talent and developing existing personnel has become increasingly imperative to keep up with rising competition on the heels of the coronavirus and supply chain constraints.  

In this session, Martinez and Mintz will lead attendees through TFS’ digitally driven and transformative approach to learning and development while inviting workshop participants to join in on the discussion and share ideas.  

© 2022 Bloomberg Finance LP

Martinez leads a team of instructional designers and content developers to create learning experiences for TFS team members. She promotes development through the TFS Launch program for new hires and the TFS Lead program, which focuses on leadership development. Martinez has extensive experience in learning development with skills in instructional design, curriculum development and facilitation, as well as coaching and mentoring. 

Mintz heads up TFS’ learning initiatives, which supports business strategy and enhances employee engagements. Her approach is based on the belief that learning is crucial in a changing environment to unlock skills such as resilience and change agility.  

The Auto Finance Summit returns to the Wynn Las Vegas October 26-28. To learn more about the event and view the agenda, visit here. To register for the event, visit here. 


Mazda Financial Services President Pete Carey to retire

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Pete Carey, group vice president at Toyota Financial Services and president of Mazda Financial Services (MFS), will retire on Sept. 30 after 29 years at Toyota.   Carey helped develop and launch MFS in April 2020 to serve as Mazda North America’s private-label finance provider. Toyota and Mazda were historically direct competitors in the industry, but […]

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Under the Hood: Financiers reinvent leasing amid slump

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Financiers are refreshing their product pipelines as leasing’s popularity has taken a hit. The one-two punch of increased car prices and rising interest rates has knocked down leasing volume, and that trend is showing no signs of abating. Cox Automotive, for one, has lowered its 2022 lease share forecast to 19% — adding that the […]

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Toyota Financial Services’ subvented financing rates pick up

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Subvented rates at Toyota Financial Services (TFS) picked up in the U.S. market in the third quarter amid the Federal Reserve raising interest rates to curb inflation and new-vehicle supply continuing to improve.  Toyota Financial Services’ number of finance contracts with subvented rates totaled 167,000 in Q3, a 21.9% sequential increase and a 30.5% increase […]

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2022 auto ABS issuance volume drops 17% YoY

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Auto asset-backed securities volume dropped year over year as widening spreads and inflationary pressures created a less-than-ideal funding market for auto lenders.   ABS volume clocked in at $110 billion on the year, a 16.7% YoY decrease, according to JPMorgan Securities. By another measure, that’s an increase of $12 billion from 2020 and an increase of […]

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Toyota keeps conservative profit view as CEO transition looms

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Toyota Motor Corp. posted third-quarter profit that topped estimates, but kept its conservative outlook for the year intact in the face of stubborn component shortages ahead of a change in leadership. Profit for the fiscal quarter ended December topped rose 22% to ¥957 billion ($7.3 billion) from a year earlier, exceeding analysts’ average projection for […]

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PenFed offers auto loan relief to federal employees

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PenFed Credit Union is offering relief assistance on auto loans to consumers who could be furloughed in the event of a government shutdown over the weekend.  If Congress does not approve funding for the federal government by 11:59 p.m. Eastern Daylight Time Saturday, the United States government will shut down, leaving many government employees furloughed […]

Toyota Motor Credit fined $60M by CFPB

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The Consumer Financial Protection Bureau has ordered Toyota Motor Credit Corp. to pay $60 million for infractions related to ancillary products and bad data reporting to consumer credit reporting agencies.  The CFPB found four violations in its review of Toyota Motor Credit Corp. (TMCC), according to today’s release from the Bureau. The bureau states that […]

Podcast: ‘Weekly Wrap’ speaks to Toyota CFPB oversight, subprime credit tightening

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The Consumer Financial Protection Bureau continued to focus on the sale of ancillary products to consumers, fining Toyota Motor Credit Corp. $60 million for violations related to ancillary products and bad data reporting to credit agencies. 

The CFPB found four infractions in its review of Toyota Motor Credit; in response, the lender admitted no wrongdoing but agreed to pay $48 million to affected consumers and $12 million to the bureau’s victim relief fund.  

Meanwhile, subprime lenders tightened income and loan-to-value requirements due to inflation, worsening affordability, and declining credit performance. 

In this episode of the “Weekly Wrap,” Deputy Editor Amanda Harris and Senior Associate Editor Riley Wolfbauer discuss the top stories for the week ended Nov. 24, and what to expect in the week ahead.  

Subscribe to “The Roadmap Podcast” on iTunes or Spotify, or download the episode. 

Transcript:    

Editor’s note: This transcript has been generated by software and is being presented as is. Some transcription errors may remain.   

Riley Wolfbauer 0:09 Hello everyone and welcome to the roadmap from auto finance news since 1996, the nation’s leading newsletter on automotive lending and leasing. It is Monday, November 27. And I’m Riley Woflbauer joined by Amanda Harris. This is our weekly wrap on what happened in auto finance for the week ending November 24 2023. This episode is sponsored by software solutions provider and Nova tech. In compliance news, the Consumer Financial Protection Bureau ordered Toyota Motor Credit Corp to pay $60 million for infractions related to ancillary products and bad data reporting to consumer credit reporting agencies, the CFPB found for violations in its review of Toyota Motor Credit. According to the release from the bureau. The bureau alleges that Toyota Motor Credit harmed consumers by preventing them for canceling product bundles, including guaranteed asset protection products and credit life and accidental health coverage by making the cancellation process unreasonably difficult. The bureau also accused Toyota Motor Credit of delaying bundled product refunds by applying them to principal payments, along with withholding refunds or district distributing incorrect refund amounts. The CFPB also alleges that the lender inaccurately reported customer delinquencies to credit reporting agencies. Plano Texas based Toyota Motor Credit admitted no wrongdoing but agreed to pay $48 million to affected consumers and $12 million to the CFPB victim relief fund for violations found in the investigation. Vincent Bray, Senior Manager of corporate communications at Toyota Financial Services told Auto Finance News The settlement comes as the Bureau has stepped up its auto finance oversight and electric vehicle news Evie financing company Tennant secured $30 million in funding on November 15. The company was approved for a $20 million warehouse debt facility from Silicon Valley Bank now a division of First Citizens Bank following SV B’s collapse in March and also received a $10 million series A investment led by venture capital firm Nika partner. Tenants loan so capacity now stands at a total of $100 million. The company is using the funding to increase origination volume and scale its renewable energy platform, tenant connect and auto lending US Bank laid off a portion of its own division as the bank continues its pullback in auto finance to other lines of business. The layoffs hit nearly half of the auto divisions employees. Sources familiar with the matter told Auto Finance News, a US Bank spokesperson confirmed the layoffs but declined to provide details as to how many people were affected. Last week, Amanda spoke with a few subprime lenders on the current market and what they’re doing to adjust underwriting. Amanda was going on there. Amanda Harris 2:58 Sure, so if anyone’s read our feature, you know, and probably even if you haven’t, you know the subprime market is pretty challenging right now for borrowers, you know, inflationary pressures, making it very difficult for them to afford, you know, everyday expenses, probably even more so than borrowers and other credit tiers. So subprime lenders are having to adjust to, to the market conditions. So I spoke with two I spoke with Irving, Texas based on the road lending, which is a nonprofit subprime auto lender, they have clients, you know, their FICO scores are in the low five hundreds, again, they’re nonprofits, they get their capital, you know, mainly from from lenders and captives who have a goal to kind of help these underserved populations. But even they had to adjust. So they had to change their minimum income requirement up to 1800 from 1500 per month, pretty tight for you know, their typical clients based on either last year end of year report to their clients typically had an annual income of just over 40,000, a year in 2022. So you imagine that about $3 more per month, definitely a little bit tight for them. They also did adopt a range of interest rates just like pretty much based on equity in the vehicle. So someone does a higher down payment, they wanted to be able to offer a lower rate before they did have a flat interest rate. So they’re doing some things to try to offset some of the affordability concerns, but also, you know, knowing that they’re taking on more risk with their particular client base, just given the, you know, market conditions. And then I also spoke with Aston Pennsylvania basin, East Federal Credit Union, so their credit union obviously so they have, you know, their membership base, they did have to do some changes to their LTVs or loan to value ratios and their debt to income ratio structures. And they also moved away from a set LTV and move to a tear based LTV based on the borrower’s credit score. And they also did have to increase their debt to income maximum ratio a little bit to basically help offset some of the the risk you know that they’re having to take on so we’re definitely seeing subprime As you know, lenders adjust and, and kind of, you know, have to make some of these changes and decisions just based on delinquencies going up, net charges going up. And the entire subprime market, you know, being a little bit more challenging. So it’s affecting the lender side as well. And I’m sure we’ll see other smaller subprime lenders making adjustments, as well, as you know, everyone in the space on the prime side, you know, I’m sure we’re gonna see adjustments as well, because prime losses are also going up and delinquencies are going up just not nearly at the rate we’re seeing on the subprime side. So it’d be, you know, we’re gonna see this more often, I think, on the subprime side here in the near term. Riley Wolfbauer 5:38 Great. Well, thanks, Amanda. That about does it for today’s episode. Thanks for joining us on the roadmap and be sure to follow us on acts formerly known as Twitter and LinkedIn. We will see you online at Auto Finance News dotnet and here next time

Incentives lean heavily on leasing 

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Vehicle incentives favor leasing and shorter-term loans as inventory rebuilds and automakers tap into pent-up demand.   Cash deals on leases along with lower interest rates tied to shortened-term loans are gaining steam to offset elevated vehicle prices and high rates, Joseph Yoon, consumer insights analyst at Edmunds, told Auto Finance News.  “The Fed … may […]

Toyota Financial Services names Scott Cooke CEO 

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Toyota Financial Services President and Chief Executive Mark Templin is stepping down as leader of the captive effective Jan. 2, with Scott Cooke, senior vice president and chief financial officer, set to take on the role.   Templin will become board chairman of Toyota Motor Credit Corp. (TMCC), according to a company release. He will remain […]

Toyota Financial Services new CEO Cooke on key relationships

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Toyota Financial Services Chief Executive Scott Cooke is leaning on his decades of experience at the company and a strong team as he steps into his new role.  Cooke was named CEO of the captive in December after Mark Templin stepped down. Templin remains CEO of TFS Americas Oceania Region. The changes took effect on […]

Mazda renews Toyota private label agreement 

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Mazda North American Operations has renewed its private-label financing agreement with Toyota Motor Credit Corp.   Mazda Financial Services (MFS) was formed in April 2020 to provide financing options for Mazda dealers and customers, according to a company release. MFS offers wholesale and retail financing and leasing along with vehicle and payment protection products. To […]
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